Returns & Exchanges

Exchange and Returns Policy

At HelenHats we take great care of every detail, the selection of materials, the process of creating our products and their finishes.

All our products are made by hand, in limited units on the web and on request.

Our items are thoroughly checked before they are packaged, following a strict quality control before they are shipped. In order to guarantee that the product selected by the client maintains our quality standards, we use exclusive HelenHats packaging.

For this reason, at HelenHats we do not accept returns of our products, since they are articles of artisan creation. In this way we guarantee the quality and hygiene of the products that our clients receive.

If you have any questions you can send an email so that we can review your query and get in touch with you.

Only in the event that the product sent does not correspond to the requested product or is defective, HelenHats will value the return option.