Shipping all over the world

Send conditions

HelenHats ships all of its products worldwide.

The shipping costs will be detailed during the purchase process, once the shipping address fields are completed.

All shipments to Spain are free . If you need your urgent order, we will send it to you in 48 hours, select the express delivery option for an amount of 20.0€.

For Europe the shipping cost will be 28.00..

For the rest of the world, the shipping cost will be 45.00..

HelenHats is not responsible for any additional cost generated during shipping such as: customs or tariff fees or similar that will be borne by the customer.

Products purchased through the store will be sent by certified mail through CORREOS ESPAÑA. A tracking code will be provided to the customer to be able to locate their order at all times from its shipment.

We only ship to addresses. Will not be sent: PO boxes, hotels or other non-permanent addresses.

Shipments that cannot be delivered: due to absent recipient, error in the address data or impossibility of delivery, will be available to the customer for collection, for 15 days, at the corresponding post office.

Orders that are not returned to Helen Hats automatically because they are not collected, may not require a refund.

For any questions or changes to your address, you should contact us as soon as possible at:contact@helenhats.com.

 

Delivery times

Delivery times are subject to the availability of each product. The client can check the product's availability in the product sheet or request information from Helen Hats through the mail:contact@helenhats.com

-Products in stock:

Spain: 3-5 days

Europe: 10-15 days

Rest of the world: 25 days

 

-Products out of stock:

Spain: 15-20 days

Europe: 25-35 days

Rest of the world: 40 days

 

HelenHats is not responsible for possible delays in deliveries due to third-party procedures, such as logistics agencies, import delays or customs management.